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Water

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1. Where can I pay my water bill?

Your water bill can be paid at the Water Department, which is located inside the
Marana Operations Center (MOC) at 5100 W. Ina Road (on Ina between I-10 and Silverbell Rd), or at the Marana Municipal Complex (MMC) at 11555 W. Civic Center Dr (Barnett Rd and Civic Center Dr). We can also accept payments over the phone, at no charge, with a debit/credit card by calling (520) 382-2570.

2. What methods of payment are acceptable?

At the MMC, payments can be made with cash, check, or money order. At the MOC (Water Department), payments can be made with cash, check, money order, debit card, or credit card.

3. Can I pay my bill online or over the phone with a check or view my statement online?

We are currently in the process of having online bill payment as an option for our customers as well as statement viewing online, but unfortunately at this time we do not offer this service. Also, at this time we do not accept checks by phone, but we are able to accept payments over the phone with a debit or credit card at no charge.

4. Can I have my bill automatically deducted from my checking account or credit card?

We do offer our customers the option to have their water bill deducted from their checking account or credit card. To have your water bill deducted from your debit/credit card, just give us a call at (520) 382-2570 and give us the card number and we’ll do the rest. To have your water bill deducted straight from your checking account, just fill out the Direct Debit Authorization Form, which can be obtained from the Doc Center on this website, or directly from the Water Department. For both automatic deductions, your water bill amount will be deducted on the due date of your bill. You will still receive a monthly statement, so that you are able to track and monitor your usage and monthly bill amount.

5. Are there any discounts given for filling up my pool?

The Water Department does not give any discounts to customers for filling up a swimming pool. We do ask that you please notify us before filling up your pool.

6. How do I establish water service with the Town of Marana?

The first step to starting service with us is to contact us at (520) 382-2570. From there, we will ask you questions such as what is the service address you are moving to, when would like service started in your name, your name and mailing address, and phone number. For more information about establishing service please see the “Establishing New Service” section of this website.

7. How much time is needed, in advance, to establish water service?

The Water Department requires a 24-hour notice for any request by a new or existing customer, with the exception of major water leaks or the like.

8. How can I make changes to my account (i.e. name changes, address changes, phone number changes, etc.)?

Changes on an account can be made in person or over the phone, by only the person or persons whose name appears on the account. Address changes or phone number changes can be made by completing the form on the back of your water bill. Any name change must be done by the authorized persons on the account for your safety. If name changes are to be done without the authorized person’s presence, then we would need a document in writing (or similar document) from the authorized person, stating that the change is acceptable.

9. What are your water rates and fees?

To view a complete listing of our current water rates and fees please see the “Rates and Fees” section of the website.

10. Is my address serviced by the Town of Marana Water Department?

Even though your address may be a Marana address, you may not be serviced by the Town of Marana Water Department. To be 100% sure of what water provider services your address, please contact the Water Department at (520) 382-2570.